I have over 20 years working with ITSM solutions, specially related to improving service quality but without direct impact on budget limitations. WIth knowledge, experience, technology and the right team it is possible to deliver a better IT service within the organizations.
Certifications: ITIL Manager Certified V2, ITIL V3 Expert
Evento | Trilha | Data | Palestra |
---|---|---|---|
TDC 2019 São Paulo | TRILHA CUSTOMER SUCCESS | 16/07/2019 | O Poder das idéias para Revolucionar o Atendimento |
TDC 2019 Florianópolis | TRILHA CUSTOMER SUCCESS | 27/04/2019 | Atendimento como Solução para o seu BUG |